TERMS OF SALE
1. OBJECT of the CONTRACT ON LINE
The agreement "on-line", accepted on the website "www.wildbike.it" means agreement between Quattrotempi of Marco Luttazi & Co. SAS ("Quattrotempi"), with registered office in Foligno, Largo f. Neri-loc. Paciana and a client, through a telematic sales system called e-commerce. The customer means, in relation to contracts for the supply of goods or services, the subject that formalizes a purchase on the site "www.wildbike.it". The term e-commerce refers to business transactions (buying, financial transactions, exchange of trade information, etc.), carried out electronically via internet on the domain "www.wildbike.it".
2. sales prices, Purchasing, invoicing MODES
2.1 the prices displayed on the website www.wildbike.it are intended as public offer by Quattrotempi including I.V.A. and any other sets. The prices shown do not include shipping costs. The customer will take care to view the amount of travel expenses before purchasing. Quattrotempi reserves the right to change prices at any time, as a result of market changes, typographical errors and active promotions. The purchase contract is perfected only by completing the order form posted on the site and through the purchase, expressed through online membership. The customer can choose the method of payment before the order confirmation, using one of the methods permitted.
2.2 payment of the goods by the customer will be using the mode chosen when ordering. Nothing is more due by the customer with respect to the order total.
2.3 Quattrotempi reserves the right, in its sole discretion, to refuse purchase orders made with shipping on area remote and zone Extra UE . Quattrotempi also reserves the right to contact you to request additional information and/or complementary, for example in case the delivery is to be carried out in a place different from the place of residence of the buyer, or at a different recipients, or if there is no landline telephone contact, or for any reason deemed appropriate for the purposes of verifying the congruence, fairness and truthfulness.
2.4 At present it is not possible to pay with postal bulletins or indicate a postal checking account.
2.5 any bill of sale must be requested at the time of placing the purchase order. You will not be able to issue the invoice after execution of the order, or after delivery of the goods to the forwarder in charge of transport.
3. costs and modalities of transport and delivery
3.1 The shipment of goods purchased is entrusted to transport company carrying out national courier service. NO RESPONSIBILITY CAN BE ATTRIBUTED TO QUATTROTEMPI IN CASE OF LOSS, DAMAGE OR DELAY IN DELIVERY OF GOODS SHIPPED.
3.2 The electronic shopping cart system calculates and automatically adds to the costs related to postage.
3.3 disposal of material assets via the Internet, being assimilated to sales for correspondence, is exempt from the obligation of tax certificate(receipt and receipt), and issuance of the invoice, unless expressly requested by the customer. This Quattrotempi will issue an invoice of the products purchased, by inserting the document inside of packages sent, or by sending the document by e-mail to the holder of the order. For the issuance of the invoice shall be authentic information provided by the customer at the time of order. No variation in the invoice will be possible after the issuance of the same.
3.4 Unless explicit indication from our customer service, delivery is on the way. Upon delivery of the goods by the carrier, the customer must check:
-the number of packages delivered corresponds to what is indicated in the shipping bulletin delivered by courier;
-that the packaging is intact, undamaged nor wet or anyhow altered, even in the closing materials (adhesive tape, holds).
-Supplementary Notes on delivery: If the package is damaged or altered delivered (e.g. with adhesive tape cut and/or replaced) we invite the customer to accept the parcel courier, applying on the note "Acceptance with reservation". In case the document courier delivery would be "accepted without reservation", will not be in any way I can get a refund provided by the insurance. We inform our clients that the insured shipping plans, in the manner and terms definedfrom contracts with the freight forwarder, reimbursement of 6.20 Euros for every kilogram of weight.
3.5 Any problems inherent physical integrity, correspondence or the completeness of the products received must be reported within 7 days after delivery, in accordance with the procedure laid down in this document.
3.6 In case of non withdrawal within 5 working days of this material in stock in the warehouses of courier due to repeated inability to delivery delivery indicated by the customer at the time of the order, the order will automatically be canceled.
4. liability transactions and SHIPMENTS
Quattrotempi declines any responsibility in case of disruptions due to force majeure, events that prevent the successful regular contract, and will not be liable for loss of or damage to goods during transportation.
Quattrotempi is also not responsible for any misuse or fraudulent use of credit cards, cheques and other means of payment, since at no time of the purchasing procedure is able to recognize the credit card number of the buyer, who, operating on a secure connection, send the data directly to the Bank that manages the service. In the same way is not able to check the correct and licit provenance of credit that is delivered by the customer to withdrawof the goods.
5.1 all products sold by Quattrotempi are covered by manufacturer's warranty and by 24 months warranty for defects of conformity within the meaning of the DL 24/02. To receive warranty service, the customer shall keep the order note inside of packages shipped.
5.2 The manufacturer's warranty is provided in the manner described in the documentation inside the product packaging. Quattrotempi will return the component to the vendor (or possibly to Helpdesk charge) to verify the reported defects. If not entitled to replacement of the warranted product, it will report the reasons Quattrotempi to the customer, that will be charged for any cost of verification and repair requested by Authorized Assistance, as well as transportation costs, if supported by Quattrotempi.
5.3 the guarantee of 24 months applies to products that present a conformity defect, provided that the product is used correctly, in accordance with its intended use and as provided in the technical documentation. This guarantee shall be restricted to the private Consumer (natural person who buys goods for purposes not related to his professional activity, i.e. making the purchase without indicating in order form a referenceof Vat). In case of lack of conformity, Quattrotempi provides, at no expense to the customer, to restore the conformity of the product by repair/replacement or reduction of the price, up to the termination of the contract. If not entitled to replacement of the warranted product, it will report the reasons Quattrotempi to the customer, that will be charged for any cost of verification and repair requested by Authorized Assistance, as well as transportation costs, if supported by Quattrotempi.
5.4 substitutions in case of DOA (Dead On Arrival: product not working on delivery) takes place only if expressly provided for by the manufacturer. The timing of replacement or repair of the product depend solely by the policies of the manufacturer.
5.5 in the event that, for whatever reason, is unable to make his client a product under warranty (repaired or replaced), Quattrotempi will proceed at its own discretion to refund the full amount paid or replaced with a product of equal or superior characteristics.
5.6 no harm can be requested at Quattrotempi for any delay in performing repairs or replacements.
5.7 in cases where the application of the guarantees for the return of the product, the customer shall be returned in its original packaging, complete with all its parts (includingthe packaging and any documentation and accessory equipment: manuals, cables, etc.). To limit damage to the original package, we recommend that, whenever possible, to provide a suitable packaging.
6. complaints, RIGHT of WITHDRAWAL AND REPLACEMENT (Reference: the consumer code)
6.1 complaints must be forwarded to the e-mail address firstname.lastname@example.org, taking care to indicate the references of the order.
6.2 the RIGHT of WITHDRAWAL: If the customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity) shall be entitled to withdraw from the contract of purchase for any reason, without explanation and without penalty, except as expressly indicated in subsequent paragraphs 6.4, 6.6 and 6.7.
6.3 in order to exercise this right, the customer must send to Quattrotempi a communication to that effect, no later than 5 days from the date of receipt of the goods. Such notification must be sent by registered letter with acknowledgement of receipt, addressed to Quattrotempi di Marco Luttazi & Co. SAS-Largo f. Neri sn-loc. Paciana – 06034 Foligno (PG) or by certified mail (email@example.com). Once you have received the notice of withdrawal, the customer shall inform the Quattrotempi SAS instructions on how to return merchandise must be receivedwithin 10 days from the authorization.
6.4 the right to withdrawal is however subject to the following conditions:
-The right applies to product purchased in its entirety; It is not possible to exercise withdrawal only on part of the purchased product;
-the right does not apply if there are any signs of wear, even partial, of the goods and of any materials;
-the right does not apply to audiovisual products or computer software in sealed package (including those annexed to hardware) once opened;
-the right does not apply to packaged products, products manufactured on specifications requested by the customer, clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The purchased goods must be intact and returned in the original package, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original package, we recommend to provide a suitable packaging. On the neck must be stated, clearly and prominently, the return number provided by SAS Quattrotempi, shipping costs for returning products, in case of application of the right of withdrawal, are payable by the customer, as well as any costs for packaging and/or ancillary services. The expedition up the certificateof receipt in our warehouse, is under the full responsibility of the customer. In case of damage of the goods during transport, Quattrotempi will give the customer notice of the incident (within 5 working days from receipt of the goods in their warehouses), to enable it to make a timely complaint against the carrier and obtain a refund of the value of the property (if insured); in this case, the product will be made available to the customer for its restitution, simultaneously eliminating the request for withdrawal. Quattrotempi is not responsible in any way for damages or theft/loss of goods returned by uninsured shipments. Upon delivery to their stores, the product will be examined to assess any damages or tampering not caused by transport. If the packaging and/or original packaging are damaged, Quattrotempi will cancel the amount of reimbursement of recovery costs.
6.5 Notwithstanding any costs of recovery for damage to the original packaging, Quattrotempi will give a discount to the customer for the amount relating to products returned minus shipping costs incurred in sending the first shipment. The only charges payable by the customer shall be those relating to the shipment for returning products. No other penalties will be applied. The refund will occur with a discount couponusable within 60 days at the store, to purchase other items for sale and available.
6.6 The right of withdrawal expires, for lack of the essential integrity of the asset (and/or its contents), in cases in which Quattrotempi SAS finds:
-lack of external packaging and/or original internal packaging;
-the absence of integral elements of the product (accessories, cables, manuals, etc.);
-damage to the product otherwise than by its transportation.In the case of forfeiture of the right of withdrawal, Quattrotempi will return to sender the good purchased, charging at the same shipping cost.
6.7 some products for sale include informative note tab "right of withdrawal: not applicable". These products are supplied upon customer's request. ON THESE PRODUCTS IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL BE APPLICABLE ON THE RIGHT OF WITHDRAWAL.
6.8 As of March 5, 2020, in the event that the buyer makes a purchase on the site and selects the form of payment with the PayPal system, where subsequently the same buyer requests a refund for any reason and for any reason, the sum paid, this refund will not include the rates withheld by PayPal (equal to a fixed sum of € 0.35 + a variable sum equal to 3.4% of the paid amount), but only the net of the transaction. Furthermore, any tariffs relating to transport, cash on delivery, etc. may also be further deducted from this net. etc., in any capacity and in any form, therefore proceeding to reimburse only the resulting net
7. obligations of the purchaser
The consumer agrees and obligates, once the purchasing procedure "on-line", to provide print and keep these general conditions, which, moreover, have already seen and accepted as a required step in purchasing and product-specific object of the purchase. Severe prohibition is made the purchaser to enter false data, and/or invented, and/orfantasy, in the procedure of registration required to activate the process against him for the execution of this contract and its further communications; the personal details and the email must be exclusively your personal data and not true of third persons and/or fantasy. It is expressly forbidden to make double registrations corresponding to a single person or insert data of third persons. Quattrotempi reserves the right to prosecute any violation or abuse, in the interest and for the protection of consumers.
Filling in the space provided on the website, the customer authorizes Quattrotempi to use the credit card or other card issued in replacement thereof, and to debit your bank account for Quattrotempi the total amount shown as cost of purchase "on-line". The procedure takes place via secure connection directly to the Bank, owner and operator of the payment service "on-line", which Quattrotempi cannot access. If the consumer were to avail themselves of the right of withdrawal (see point 8 of these general terms and conditions) the amount to be refunded will be credited to the same credit card or as chosen by the customer.
9. CONTRACTUAL RESOLUTION and EXPRESSED RESOLUTIVE CLAUSE
Quattrotempihtoltoright to terminate the contract by giving simple communication to the customer. In this case, the customer shall be entitled only to reimbursement of any sum already paid. The customer's obligations under art. 7 (obligations of the buyer), and the guarantee of successful payment the customer makes with the means referred to in art. 2 (sales prices and purchasing modes), their essential character, so that for the Covenant, failure, on the part of the client, only one of these bonds will result in termination of contract law, without the need for judicial decision, without prejudice to the right to Quattrotempi to act for the compensation of the additional damage.
10. PERSONAL DATA PROCESSING
11. APPLICABLE LAW
The sales contract between the customer and Quattrotempi SAS means concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale is concluded, the competence is exclusively the Court of Perugia.