6. complaints, RIGHT of WITHDRAWAL AND REPLACEMENT (Reference: the consumer code)

6.1 complaints must be forwarded to the e-mail address info@wildbike.it, taking care to indicate the references of the order.
6.2 the RIGHT of WITHDRAWAL: If the customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity) shall be entitled to withdraw from the contract of purchase for any reason, without explanation and without penalty, except as expressly indicated in subsequent paragraphs 6.4, 6.6 and 6.7.
6.3 in order to exercise this right, the customer must send to Quattrotempi a communication to that effect, no later than 5 days from the date of receipt of the goods. Such notification must be sent by registered letter with acknowledgement of receipt, addressed to Quattrotempi di Marco Luttazi & Co. SAS-Largo f. Neri sn-loc. Paciana – 06034 Foligno (PG) or by certified mail (quattrotempi@messaggipec.it). Once you have received the notice of withdrawal, the customer shall inform the Quattrotempi SAS instructions on how to return merchandise must be receivedwithin 10 days from the authorization.
6.4 the right to withdrawal is however subject to the following conditions:
-The right applies to product purchased in its entirety; It is not possible to exercise withdrawal only on part of the purchased product;
-the right does not apply if there are any signs of wear, even partial, of the goods and of any materials;
-the right does not apply to audiovisual products or computer software in sealed package (including those annexed to hardware) once opened;
-the right does not apply to packaged products, products manufactured on specifications requested by the customer, clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The purchased goods must be intact and returned in the original package, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original package, we recommend to provide a suitable packaging. On the neck must be stated, clearly and prominently, the return number provided by SAS Quattrotempi, shipping costs for returning products, in case of application of the right of withdrawal, are payable by the customer, as well as any costs for packaging and/or ancillary services. The expedition up the certificateof receipt in our warehouse, is under the full responsibility of the customer. In case of damage of the goods during transport, Quattrotempi will give the customer notice of the incident (within 5 working days from receipt of the goods in their warehouses), to enable it to make a timely complaint against the carrier and obtain a refund of the value of the property (if insured); in this case, the product will be made available to the customer for its restitution, simultaneously eliminating the request for withdrawal. Quattrotempi is not responsible in any way for damages or theft/loss of goods returned by uninsured shipments. Upon delivery to their stores, the product will be examined to assess any damages or tampering not caused by transport. If the packaging and/or original packaging are damaged, Quattrotempi will cancel the amount of reimbursement of recovery costs.
6.5 Notwithstanding any costs of recovery for damage to the original packaging, Quattrotempi will give a discount to the customer for the amount relating to products returned minus shipping costs incurred in sending the first shipment. The only charges payable by the customer shall be those relating to the shipment for returning products. No other penalties will be applied. The refund will occur with a discount couponusable within 60 days at the store, to purchase other items for sale and available.
6.6 The right of withdrawal expires, for lack of the essential integrity of the asset (and/or its contents), in cases in which Quattrotempi SAS finds:
-lack of external packaging and/or original internal packaging;
-the absence of integral elements of the product (accessories, cables, manuals, etc.);
-damage to the product otherwise than by its transportation.In the case of forfeiture of the right of withdrawal, Quattrotempi will return to sender the good purchased, charging at the same shipping cost.
6.7 some products for sale include informative note tab "right of withdrawal: not applicable". These products are supplied upon customer's request. ON THESE PRODUCTS IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL BE APPLICABLE ON THE RIGHT OF WITHDRAWAL.